There are various facts and figures that declares ai bots as the most effective form of communication. The key among them are:
- 67% of the people (participated in a study) found online ai the most comfortable form of discussion.
- 34% of the eCommerce customers believe that AI chatbots solve their query quicker than any other medium.
- 28% of the healthcare clients are happy and satisfied interacting with bots.
- Around 65% of the businessmen ai chatbots are more efficient in handling a problem than application.
- 33% customers believe that bots are a good option to register a complaint or to place a query.
- 53% of the general audience find it a convenient option to interact with the businesses.
Now, when we combine the above given stats, we can conclude that online chatbots are at its initial stage and there is a long way to go for them. Now, the most probable question is – what its status be in next 10 years.
Effective than E-Mail – The most popular and reliable form of business communication is e-mail because it provides authenticity and delivers the complete information. At the present stage, Chatbots stand nowhere against e-mail communication, but constant development and improved algorithms may put it ahead in the coming years. If we look at the big tech brands, like – Google, Facebook, and Amazon, we find them already involved in such development.
Better Communicator – Messenger bots are considered as the first line communicator. You cannot expect a full-fledged business conversation from them. To sustain the relevance of AI chatbot, the tech industry is working in the direction to make this technology completely independent of accomplishing a business conversation. With immense hurdles in the path, it may take a little more than a decade, but it is surely the next big thing in the tech arena.
Also Read: Shopping in Messenger: 2018 Revolution
Self-Learner – The present-day messenger bots work on the pre-set algorithm and are functional to a limited stage. The upcoming ones will have the ability to learn from the human behavior, the type of choices s/he makes, the kind of question he asks and from other miscellaneous actions. Thus, it will be able to answer a variety of questions and would be capable of holding detailed communication.
Multi-Taskers – Artificial intelligence bots are usually used for virtual support assistant, client service request recipients and to answer a few general customer queries. The coming age will witness an overall makeover of bots having them involved in key business communication. The idea is to provide bot to bot connectivity to provider wider array of trusted and authentic communication. Further, these bots will be trained to evolve the conversation based on their own learned matrix instead of learning from immature behavior or queries of the customers.
Bots Everywhere – With limited intelligence and connectivity, chatbots are reserved for a few business models, but its next-gen will assure its availability at a broader business spectrum. From booking a cab to receiving a pizza order to explaining the new employees about the HR policies, all such vivid tasks will be under its belt.
Improved Voice Interfaces – The one bad thing about today’s chatbots is their voice interface. A study states – 73% of the people had sore experience with voice feature of chatbots. However, Google stepped in with an upgraded version, but there is still a lot to do on this side. The next decade will surely witness a revolutionary change in the voice interface and probably, it will make the communication easy and smooth.
Highly Cost Convenient – As per the well-calculated speculations, by-2020 chatbots will successfully capture 80% of the customer support market. With such wide acceptance at a global level, the probability of the reduction in costs is high. Also, it will lead the bots market revenue from a few million to billions. The chances of bots taking over will also increase and, in a few sections, we can see the clear dominance of AI bot.
With all these probable future features of the chatbot, grass seems at its side. In addition, there can be several additions to the list, which may come out of nowhere and completely exclusive in nature, but one thing that artificial intelligence industry is keen to bring at first place is personalized user experience. The main difference between human interaction and machine is personalized care offered to the audience.
Till date, there has been nothing out-of-the-box ever come at this segment. However, the discussion remains at the top for personalized care and user experience, but it has never seen the broad daylight. The main reason is everyone is thinking too big in this direction and face a lot of obstacles at the planning stage. They see an opportunity of placing a million algorithms in the system all at once, but instead, they should begin with little changes that can be brought through coding. Like – if a person searched for white bag pack at your online store and did not find it, so when he comes next time, you can inform him – white bag pack is available now. Such a thing won’t require more than a few lines of codes.
However, recent development shows that businesses are implementing little things to target personalization at scale. Thus, we can be rest assured that a wider form of personalized user experience is stored in ai bot’s future.