GDPR Technical Guidelines

We at Botgento, process the personal information on behalf of other data controllers, for instance, while rendering services to the customers located in the EU on behalf of a data processing agreement, we process the personal information in the capacity of a data processor.

What personal information do we collect?

In the context of rendering our Services, we may collect some information about you. This information customarily includes the following:

  • At the time of account​ creation: Your name, email address, time zone and a Facebook user id as long as your privacy settings permit access to these pieces of information.

    If you have connected your Facebook page with us to avail our service then we will be storing the following details of that Facebook profile.

    Facebook: page id, page public profile, page name, page category as long as your privacy settings permit access to these pieces of information.

  • If you use our Product or Services or If you subscribe any Facebook page which is currently connected with us: your unique subscription id for that page, name, gender, language settings, time zone and avatar picture.

  • If you contact us through any communication channel e.g. for a support request or send us an inquiry​: Your Name, e-mail address, information on our communication with you and any additional information you provide us with.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you use our Services. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Cookies, other tracking technologies and storage.

When someone visits, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

We are using Hotjar, Freshchat, Google Analytics and Facebook pixels on our website to track visitors activity for better enhancement and usability of our website.

We are using AWS services to store all our customers' data.

If anyone uses our Product or Service: We are storing cookies through our extension and script. This cookies are not storing an individual’s personal information and is only used to track a user’s behaviour.

We completely support the privacy rights of our massive customers and their Facebook page subscribers. Under GDPR guidelines, below is a list of our adherence to the GDPR specification.

We want you to understand your rights and choices regarding how we may use your personal information. Depending on how you use your information, these rights and choices may include the following:

  • Download User Data: If any of subscriber requests you a copy of his data, in that case you can request us for his data by sending an email to [email protected] The request is only processed if it is sent via Botgento account holder (collaborator is not considered) email along with Botgento access token which you can find in the settings page of the Botgento panel.

  • Opt-out subscriber by account owner: We allow you to opt-out a particular subscriber for messenger updates without deleting their personal information, this can be easily done by subscribers page of the Botgento admin panel.

  • Subscriber self-opt-out: We allow our customer's subscribers to opt-out for all messages which are sent by us through our customer's Facebook page. This can be easily done by just sending "Unsubscribe" message from your Facebook account to the Facebook page which is receiving the messages from us. Following this we will not be sending any message from that page to them until they are re-opt-in.

  • Delete User Data: If any of your subscribers delete their data or our customer wants to remove their data, in that case, our customer can request for removal of their subscriber's data or all of their data by just sending an email to [email protected] The request is only processed if it is sent via Botgento account holder (collaborator is not considered) email along with Botgento access token which one can find in the settings page of the Botgento panel.

  • Cookies Settings and Preferences​: You may disable cookies and other tracking technologies from the settings in your browser.

  • E-Mail Settings and Preferences​: If you no longer want to receive marketing emails from us, you may choose to unsubscribe at any point of time.

Please note that this Policy does not cover personal information you provide to our clients when using chatbots created with the use of our Services that are located on our clients’ websites, as we do not control the means and purposes of such personal data processing as defined in Article 4(7) of the GDPR. Typically, our clients, who are owners of chatbots created through our Service will be able to collect your conversation history with the client’s chatbot, and the information contained in your public social media profile, such as your name, your avatar photo, your time zone, your gender, your language settings, and any other information you provide through the said chatbot. Our clients may also use third-party product integration to receive and process the personal information you may have provided. Please consult our clients’ privacy policies for such data processing activities.

How to contact us?

If you have any questions or concerns about our Privacy Policy or if you want to exercise your rights, please send an email to [email protected]

Online Privacy Policy Updates

We may make changes to our Privacy Policy from time to time. Please review our policies regularly as updated policies will be applicable to your future use of our Services.

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